Frequently
Asked Questions

Your balance must be paid in full to receive the proper receipt for reimbursement.

We do not participate with any health insurance plans directly. It is your responsibility to know your coverage, communicate with your insurance, and submit any paperwork necessary. We are happy to help guide you through the process.

Please call us at 517-484-5062 during normal business hours to schedule or change an appointment for either location. If you get our voice mail during normal business hours, (we are helping other individuals) please leave us a message with your name and a return phone number and we will return your call as soon as we are able. You may also visit our website at www.anotherlookonline.com to schedule an appointment online 24/7. Fill out the online request form in its entirety to ensure that we have all the information needed to schedule your appointment. Once you submit your online request, you will receive an email asking you to verify and confirm your appointment. You MUST complete this step to hold the requested date and time.

Please call our office at 517-484-5062 or email infor@anotherlookonline.com to cancel or reschedule your appointment as soon as possible. A charge of $25.00 will be assessed for anyone who misses a scheduled appointment without a 24-hour prior notice.

To purchase additional products please visit our website at www.another lookonline.com to place your order. You may also call 517-484-5062 to place an order or stop in to see us during normal business hours.

If you have any questions or would like more information about our products and services, please call our office at 517-484-5062 or email info@anotherlookonline.com. Any one of our staff members here at ALHI... Laurie, Carrie, Kaity, and Annie can assist you. If they are unable to help, they know who can! We do offer 2 week follow up appointments after your 1st final fit of any product. Don’t forget to schedule at your appointment. www.anotherlookonline.com

Multiple image professionals connected in the central Lansing area to enhance the lives of men, women and children. Our goal at Image Day Spa is to enhance the image- mind, body and soul- all in one location. Each business professionally specializes in one building allowing for a heightened relaxation experience.

We have 2 locations to specialize in multiple types of hair loss. Our hospital location allows us the privacy and expertise of medically related hair loss with full cranial prosthetics, hat, turban, and product solutions for it. Our spa location gives us the space to enhance one's image with a variety of addition, treatment, laser, product and system options.

Yes. It is very common to lose hair after childbirth. The hair should restore and grow as before.

A healthy, nutritious diet is a great place to start; vitamins and iron deficiencies can be detrimental, so eating a variety of vitamin-rich foods is one of the best home remedies.

You must find the root or papilla cause. Trichology testing and/or a scalp biopsy is a perfect place to start depending on the severity of the loss.

Yes. The average person sheds between 60-100 hairs a day. If you’re continuously noticing more significant hair loss, our trained professionals can help you determine your level of hair loss and what you can do about it.

The longevity of different systems are determined by the client's lifestyle, activity level, and attachment option. Human hair systems can last 3 months to a year, cyber hair systems can last one to two years.

Yes, all activity levels can handle a system, we have attachment options for your degree of lifestyle.

We do help assist you with your possible insurance coverage. Many insurances cover under durable/medical equipment also HSA or FSA.

Yes, we have water soluble products that act as a color on the scalp to hide hair loss.